Starbucks' policy change flushes out a debate over public restroom access

Starbucks worker says baristas have a ‘panic button’ behind the counter, but it won't be enough to quell angry customers after open-door policy reversal

Some baristas anticipate an increase in customer altercations due to a new policy requiring an item purchase to use the bathroom or hang out in stores.

Starbucks is training staff on how to de-escalate conflict with people who aren't buying anything as it rolls back its open-door policy

As part of the three-hour training sessions, store employees are advised on how to refuse to refill water bottles for regular customers who are not making purchases.ANGELA WEISS / AFP via Getty ImagesStarbucks is holding three-hour training sessions to implement the CEO's 'back to Starbucks' strategy.The training focuses on customer service, new workflows, and reversing the chain's open-door policy.Employees are also being taught how to de-escal…

Starbucks' policy change ignites debate over public restroom access

Starbucks’ decision to restrict its restrooms to paying customers has flushed out a wider problem: a patchwork of restroom use policies that varies by state and city.

Starbucks' policy change flushes out debate over restroom access

Starbucks’ decision to restrict its restrooms to paying customers has flushed out a wider problem: a patchwork of restroom policies that has left Americans confused and divided over who gets to use the loo and when. Rules about restroom access in restaurants vary by state, city and county. New York requires restroom access for customers

Why Starbucks’ new restroom policy is getting mixed reactions

Starbucks’ decision to restrict its restrooms to paying customers has flushed out a wider problem: a patchwork of restroom policies that has left Americans confused and divided over who gets to use the loo and when. Rules about restroom access in restaurants vary by state, city and county. New York requires restroom access for customers at food establishments with 20 or more seats. California requires larger restaurants to provide restrooms for …

Starbucks’ policy change flushes out a debate over public restroom access

Starbucks’ decision to restrict its restrooms to paying customers has flushed out a wider problem: a patchwork of restroom policies that has left Americans confused and divided over who gets to use the loo and when. Read more...