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Teleperformance Introduces AI to Modify Indian Call Center Agents' Accents

Summary
The world's largest call center operator uses AI to 'neutralize' accents, aiming to improve customer interactions and efficiency.

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The Japan TimesThe Japan Times

Teleperformance uses AI to ‘neutralize’ Indian accents among staff

The roll-out of accent translation is part of a bigger push by Teleperformance to invest up to €100 million ($104 million) in AI partnerships this year.

·Japan
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The TelegraphThe Telegraph

Call centres using AI to ‘whiten’ Indian accents

World’s biggest operator claims technology improves empathy and communication with callers

·London, United Kingdom
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FuturismFuturism

World's Largest Call Center Deploys AI to "Neutralize the Accent" of Indian Employees

Fresh off the heels of the AI-powered accent adjustments in the Oscar-nominated 2024 film "The Brutalist," the French company that owns the largest call center in the world has announced that it's using similar technology to "soften" its India-based agents' accents. As Bloomberg reports, the Paris-based outsourcing company Teleperformance — which works with clients including Apple, Samsung, and TikTok — invested $13 million earlier this year in …

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New York PostNew York Post

Teleperformance rolls out AI software that ‘neutralizes’ Indian call agents’ accents

Teleperformance, the world’s largest call center operator, is relying on AI to modify accents of English-speaking Indian customer service agents.

·New York, United States
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BloombergBloomberg

Teleperformance Uses AI to ‘Neutralize’ Indian Accents of Agents

Teleperformance SE, the largest call-center operator in the world, is rolling out an artificial intelligence system that softens English-speaking Indian workers’ accents in real time in a move the company claims will make them more understandable.

·United States
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Barstool SportsBarstool Sports

World's Largest Call Center Company Has Invested $13M in AI Technology to Modify Indian Agent's Accents in Real Time

AFP. Getty Images.Ground News - Teleperformance, the world's largest call center company, has invested $13 million in Sanas AI technology to modify Indian agents' accents in real-time. The company se...

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Bloomberg broke the news in United States on Thursday, February 27, 2025.
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