US EditionWhy in-store kiosks are quietly redefining the customer journey in an omnichannel world
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Why in-store kiosks are quietly redefining the customer journey in an omnichannel world
Tension: Customers crave convenience and connection, yet modern retail often delivers one at the expense of the other. Noise: The tech hype cycle paints kiosks as gimmicky or outdated, overlooking their evolving role in unifying digital and physical experiences. Direct Message: In-store kiosks are not just touchscreens—they’re bridges that quietly rewire the customer journey by syncing autonomy with personalization. To learn more about our edito…
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