US EditionToyota and kaizen – how continuous improvement forged a reputation for quality and reliability
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Toyota and kaizen – how continuous improvement forged a reputation for quality and reliability
It’s been 43 years since United Motor Works assumed the distributorship of Toyota vehicles in Malaysia, coinciding with the rapid ascent of the Japanese carmaker on the world stage. Fast forward to today and UMW Toyota Motor is now a household name synonymous with reliability and after-sales excellence. The journey to get to this point has not been easy and was the result of continuous development and improvement – a Japanese philosophy called k…
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