US EditionNHS satisfaction still ‘catastrophically’ low but improving
Public satisfaction with the NHS rose to 26% in 2025, the largest improvement since 1998, amid government efforts to reduce waiting times and improve emergency care.
- The British Social Attitudes Survey reported NHS satisfaction rose to 26% in 2025 from a record low of 21% in 2024, while dissatisfaction dropped from 59% to 51%.
- Staff efforts and government investment drove waiting lists to their lowest level in three years, with A&E patients seen within four hours at a four-year best and ambulance response times fastest in five years.
- Significant demographic divides persist, as only 20% of under-35s reported satisfaction compared with 35% of those over 65, leading experts to caution the recovery remains "fragile."
- Health Secretary Wes Streeting launched a new programme on Wednesday to overhaul "chronically underperforming" trusts, potentially involving leadership removals or mergers with better-performing neighbours.
- Despite current improvements, only 16% of respondents expect NHS care standards to improve in the next five years, while 53% anticipate decline, revealing a disconnect between satisfaction gains and public optimism.
15 Articles
15 Articles
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NHS records largest drop in public dissatisfaction since 1998 in first rise since Covid
Health Secretary Wes Streeting addressed an audience at the University of East London today to celebrate a significant milestone in NHS recovery.A survey conducted by the King's Fund and Nuffield Trust has revealed that public dissatisfaction with the health service has declined by its largest margin since 1998.The British Social Attitudes research recorded a 5.6 percentage point rise in satisfaction levels, marking the first improvement since t…
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