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How to Reduce Support Ticket Volume by 70% in Gaming with AI

Summary by Helpshift
Your players aren’t just comparing your game to other games anymore, they’re comparing your support to every flawless digital experience they’ve ever had. They expect the same smoothness they get when unlocking achievements: fast, intuitive, and frictionless. So when something goes wrong — like a missing reward, a bug in the latest patch, or a failed in-app purchase — they don’t want to wait in line. They want answers now. But while your dev tea…
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Helpshift broke the news in on Thursday, May 29, 2025.
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