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Top Helpshift News

How to Reduce Support Ticket Volume by 70% in Gaming with AI
Gaming · San Francisco

How to Reduce Support Ticket Volume by 70% in Gaming with AI

Your players aren’t just comparing your game to other games anymore, they’re comparing your support to every flawless digital experience they’ve ever had. They expect the same smoothness they get when unlocking achievements: fast, intuitive, and frictionless. So when something goes wrong — like a missing reward, a bug in the latest patch, or a failed in-app purchase — they don’t want to wait in line. They want answers now. But while your dev tea…Read Article

Maximizing Support Efficiency: The ROI of Helpshift’s AI Agent Copilot

Customer support teams face growing demands for faster resolutions, cost efficiency, and improved customer experiences. Helpshift’s AI Agent Copilot helps businesses achieve these goals by streamlining support workflows, reducing agent workload, and accelerating response times—all while maintaining high-quality service and delivering a significant return on investment (ROI). However, accurately measuring the impact of such tools presents certain…United States · United StatesRead Article

What is an AI agent copilot? A Complete Guide in 2025

Support burnout is real. Behind every support chat sits a human juggling multiple conversations, squinting at long message threads, hunting for answers they’ve written multiple times before. No wonder response times drag and quality falls flat. What if each agent had a partner who could capture lengthy conversations into quick summaries, suggest perfect responses, whisper, “This customer is upset,” before they reply, and turn casual replies into…Artificial Intelligence · San FranciscoRead Article

Evolving AI Agents: What Comes After Prompts?

Agents reason, plan, call tools, and adapt their actions based on results. And just like human teams, they often work better when they specialize.Artificial IntelligenceSee the Story

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