Government Workflow Automation: 3 Real-World Examples

Government Workflow Automation: 3 Real-World Examples

Citizens expect government services to match the speed and convenience of the private sector. But according to a 2023 Deloitte survey of 5,800 people across 13 countries, satisfaction with digital government services still lags behind the private sector by 21%. Whether someone’s applying for benefits or calling with a question, the experience should feel easy, fast, and seamless, but outdated systems make that hard to deliver, especially at scal…