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News from Capacity

All of today’s top news stories from Capacity. Get the full analysis behind how media bias impacts breaking news.

We’ve aggregated 1 of Capacity’s headlines and news stories over the past 3 months.

Ground News rates Capacity’s media bias as . . Ground News is unable to assign a bias rating and does not have ratings available from Ad Fontes Media, All Sides, and Media Bias/Fact Check.

Capacity’s factuality rating is Unknown. Ground News calculates this rating using a combination of the fact and reliability ratings from Ad Fontes Media and Media Bias/Fact Check.

All of today’s top news stories from Capacity. Get the full analysis behind how media bias impacts breaking news. We’ve aggregated 1 of Capacity’s headlines and news stories over the past 3 months.

Ground News rates Capacity’s media bias as . . Ground News is unable to assign a bias rating and does not have ratings available from Ad Fontes Media, All Sides, and Media Bias/Fact Check. Capacity’s factuality rating is Unknown. Ground News calculates this rating using a combination of the fact and reliability ratings from Ad Fontes Media and Media Bias/Fact Check.

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Top Capacity News

98% of Contact Centers Are Using AI

Artificial Intelligence

98% of Contact Centers Are Using AI

The 2025 State of the Contact Center report shows that balancing efficiency and empathy remains a challenge in the fast-changing customer experience space, with contact centers facing dynamic changes in how they work with AI Calabrio, the workforce performance company, has released their annual 2025 State of the Contact Center report. The prevalence of AI use in the contact center comes as no surprise, but the fact that 61% are experiencing mor…See the Story

The Rise of AI Apps

The Rise of AI Apps

By Scott Litman, Capacity SVP & Formerly Founder of Lucy Over the past two years, the news cycle on the rapid evolution of AI, particularly Generative AI has been overwhelming. For those immersed in the space, it’s nearly a full-time job keeping up with the innovations happening across the industry and knowing what AI tech is right for your business can be overwhelming. AI Innovation at a Grueling Pace Over my 20+ year career as a tech entrepr…See the Story

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