Evolving AI Agents: What Comes After Prompts?

AI Agent vs Copilot: Compare and Contrast

The corporate hallways are humming with AI talk. “Agents” this and “Copilots” that — but wait, aren’t they the same thing in different packaging? Not really. In the pre-Gen AI years, AI in customer service was narrow AI (ANI) – purpose-built, good enough to execute limited functions.  In contrast, AI Agents and AI Copilots are two systems that can team up with your staff, emulate human thinking, and help you be more productive. But behind the te…

Evolving AI Agents: What Comes After Prompts?

Agents reason, plan, call tools, and adapt their actions based on results. And just like human teams, they often work better when they specialize.