US EditionRyanair Welcomes Complaint Regarding Hand Luggage Fees
- Last week, BEUC lodged a formal grievance with the European Commission against Ryanair and six additional airlines, challenging the fees imposed for hand luggage.
- The complaint follows fines imposed in Spain on five airlines and court rulings supporting passengers' right to bring two cabin bags without extra fees.
- BEUC accuses the airlines of charging undue fees and ignoring a 2014 EU Court of Justice ruling that carriage of reasonably sized hand baggage cannot be subject to extra charges.
- BEUC Director General Agustín Reyna accused seven airlines of taking advantage of passengers by imposing unlawful charges for hand luggage and urged the European Commission to launch a continent-wide inquiry to improve transparency and protect consumer rights.
- Ryanair welcomes the complaint and defends its policy, stating it complies with EU laws by allowing a free personal bag while charging for additional luggage to support low fares and choice.
25 Articles
25 Articles
In summer, millions of Spaniards take the plane and set out to enjoy a well-deserved holiday. However, more and more airlines restrict the luggage they can carry, and most of the low-cost ones only allow to climb a backpack that fits under the seat. This practice has been branded abusive by the Government of Spain and consumer organizations. In fact, last November the minister of Social Rights, Consumption and Agenda 2030 sanctioned five lowcost…
Two holiday flyers adapt their rules for hand luggage. This can pose challenges for travellers, because the innovations are sometimes complex.
The low cost airline Transavia, belonging to the Air France-KLM group, has announced the launch of a new fare, the 'smart', with which passengers can fly carrying a backpack and a cabin suitcase.The airline appears in the complaint filed by the European Consumers' Organisation (BEUC) with the European Commission for alleged abusive practices, such as charging for hand luggage along with six other airlines -Ryanair, easyJet, Norwegian, Volotea, V…
Consumer rights activists ask EU legislators to intervene in the debate on the right of low-cost airlines to understand customers who want to carry handbags on board aircraft, The Guardian writes.
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