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'Brought tears to my eyes' | H-E-B shoppers got free groceries for Christmas after computer glitch
A system glitch stopped checkout lines, leading the Burleson H-E-B store to give away groceries free to customers with full baskets, a gesture praised by shoppers.
- On Monday, shoppers at the Burleson H-E-B were told staff would bag customers' groceries for free, captured on video by shopper Shelley Browder.
- A technical outage halted checkout lines as all store cash registers and the computer system went down, and employee Destanie announced, `H-E-B, we love having you as our customers...`
- Inside the store, shoppers applauded and cheered when they realized they were getting free groceries, while some arriving were turned away and others who waited up to two hours called it a 'Godsend'.
- In a statement, H-E-B said it is committed to serving customers year-round, especially during the holiday season, and stressed `The customer experience is at the heart of what we do!`
- H-E-B has expanded into North Texas and developed a cult-like following, and the chain also operates Central Market and Joe V's Smart Shop with additional stores planned in Dallas, Murphy, Mid-Cities, and Denton.
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14 Articles
14 Articles
US grocery store gives shoppers free groceries
A grocery store in the US decided to give its shoppers their groceries for free after the tills were shut down over a computer glitch. A H-E-B supermarket in Burleson, Texas saw a system-wide computer glitch bringing checkouts to a standstill on Monday (December 22), with a number of people with groceries in their trolleys facing long waits to pay for their groceries. However, after realising that the systems weren’t immediately coming back onli…
Coverage Details
Total News Sources14
Leaning Left1Leaning Right2Center9Last UpdatedBias Distribution75% Center
Bias Distribution
- 75% of the sources are Center
75% Center
C 75%
R 17%
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