AI Is an Incredible Customer Service Asset — But It's Not Flawless. Here's How to Avoid 4 Common Mistakes.

AI Is an Incredible Customer Service Asset — But It's Not Flawless. Here's How to Avoid 4 Common Mistakes.

AI is revolutionizing customer service, offering speed, personalization and efficiency. But to avoid frustrating users, you must ensure the following things.

An Employee Got A Call From A Customer, But They Later Realized It Was An AI Bot

Shutterstock/Reddit Folks, I don’t want to scare you… But our robot overlords are already here and we just have to learn to live with it! Sorry, I didn’t mean to ruin your day… But facts are facts, people! Check out what this Reddit user had to say! Today I realized I live in the future. “I got a call at work today. A woman called me claiming to be Google Maps, and she wanted to know our opening hours. We went through what hours we were open fo…