US EditionAI in Call Centers: Efficiency vs Human Touch
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AI in Call Centers: Efficiency vs Human Touch
The rapid integration of artificial intelligence into call centers has promised a revolution in customer service, but recent insights reveal a more sobering reality. AI assistants, often heralded as the future of efficient and cost-effective support, are stumbling in real-world applications, leaving human agents to pick up the pieces. A detailed report from The Register highlights the struggles of customer service representatives at a Chinese ut…
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