US EditionUnderstanding the Differences in AI Functionality—and Why They Matter for CS
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Understanding the Differences in AI Functionality—and Why They Matter for CS
If your AI strategy starts and ends with drafting emails, then you’re not alone. While AI continues to make headlines, it’s still shrouded in mystery. And as a customer success (CS) leader, if you don’t understand the differences under the hood, then you’re leaving insights, productivity, and revenue on the table. Many CS leaders hear “AI” and assume it’s all the same, but in reality, AI is an umbrella term that encompasses a range of different …
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