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Top Customer Success and Product Experience Software | Gainsight News

Driving Community Engagement: Proven Strategies and How to Measure Impact
San Francisco, California · San Francisco

Driving Community Engagement: Proven Strategies and How to Measure Impact

Everything in life is better when it’s shared. Our favorite activities are made better by the people who participate in them with us. It makes sense, then, that the community around products and services can make a significant impact on retention and usage. If there is always someone available to help us troubleshoot or collaborate with, our human instinct is to keep coming back to that place and those people.  This is the foundation of customer…Read Article
Beyond Connections: The Strategic Advantages of Community Platforms

Beyond Connections: The Strategic Advantages of Community Platforms

Long-term, sustainable growth requires a thriving customer base. Beyond upsells and expansion opportunities, existing customers build the foundation of the community that surrounds each company. A strong community can help foster relationships, drive feature adoption, and act as references for potential customers. In other words, an active, engaged community is critical for growth. The problem most organizations run into is how to maintain a hea…Read Article
Understanding the Differences in AI Functionality—and Why They Matter for CS
Artificial Intelligence · San Francisco

Understanding the Differences in AI Functionality—and Why They Matter for CS

If your AI strategy starts and ends with drafting emails, then you’re not alone. While AI continues to make headlines, it’s still shrouded in mystery. And as a customer success (CS) leader, if you don’t understand the differences under the hood, then you’re leaving insights, productivity, and revenue on the table. Many CS leaders hear “AI” and assume it’s all the same, but in reality, AI is an umbrella term that encompasses a range of different …Read Article

How Today’s Smartest Executives Stay Ahead—With AI

Today’s executives are experiencing an incredible amount of decision fatigue. In fact, according to Forbes, 7 out of 10 executives say burnout is negatively affecting their ability to make thoughtful, proactive decisions. Two factors contribute to the sense of overwhelm. First, the customer experience is more complex than ever. Second, the availability of data has grown exponentially. To make the right choices for their company and their custome…United States · United StatesRead Article

What We Learned at Revenue Unplugged: 6 Lessons About Driving Growth After the Sale

For years, revenue growth was fueled by net-new logo acquisitions. Fast-forward to the post-ZIRP (zero interest-rate policy) era, and that model is less sustainable. As Nick Mehta, CEO, Gainsight, said during Revenue Unplugged: “You can’t out-hunt the leaky bucket anymore. It’s about keeping and growing your existing customers.” Buyers are cautious, especially in B2B. Sales cycles are slower. Buying committees are growing. Budgets are shrinking.…San Francisco, California · San FranciscoRead Article

The Hidden Revenue Engine: Why CROs Can’t Afford to Overlook Customer Success

Things that are often hidden: Secret menu items at restaurants, messages in a long-lost group chat, and—most overlooked of all—the revenue sitting inside your Customer Success (CS) team. The value of CS has quietly evolved—and the evidence is everywhere. From the technology that Customer Success Managers (CSMs) use to improve the customer experience to the ways companies are reorganizing post-sales efforts, it’s clear that CS is no longer just a…San Francisco, California · San FranciscoRead Article

How to Build and Sustain Vibrant Customer Communities

Most companies adopting customer community solutions are aware of the key features needed to get started. Tools like community forums, knowledge base articles, and gamification are all great, but how do you build a community that’s more than the sum of its parts? How do you capture that certain je ne sais quoi that makes your community become a home for everything your users need? Let’s explore our blueprint for ensuring your community is a vibr…Education · IașiSee the Story

AI as Your Analyst: Using AI to Get More Accurate Health and Sentiment From a Great Base of Signals

“There aren’t enough hours in the day!” It’s a common phrase that many Customer Success (CS) professionals repeat to themselves as they sift through their to-do list. The customer experience has evolved in the last few years to require more from CS teams in a faster timeline. Add to that the renewed interest in driving new revenue from existing customers–it’s a lot for Customer Success Managers (CSMs) to pay attention to and prioritize. Rather t…Artificial Intelligence · San FranciscoRead Article

Why Most Companies Don’t Have Good Data (and Why It Doesn’t Matter for Staircase AI)

The power of AI rests in data. If you’ve done any research on AI solutions, you’ve likely run into the phrase, “garbage in, garbage out.” The core of that message is true: All companies should strive towards clean, accurate, and organized data. But, no company will have perfect data maintenance, especially for a tool they don’t yet use. Perfection should not stop progress, particularly when it comes to helping Customer Success (CS) teams build r…Artificial Intelligence · San FranciscoRead Article

SXSW EDU 2025: 6 Key Trends Shaping Future of Education - L.A. Parent

PHOTO COURTESY HYESUN AHN Discover six key trends shaping the future of education via SXSW EDU 2025, including AI integration, belonging in classrooms, early childhood education, financial literacy, workforce readiness and the evolving role of government and philanthropy. 1. Artificial intelligence and tech integration AI is not just about to impact education — it’s already here and here to stay (especially for students who are ahead of their te…Education · Los AngelesSee the Story

How AI Is Empowering CSMs, Not Replacing Them

For many of us, our introduction—and most of our understanding—of AI came from media. Whether AI found us through movies, cartoons, or books, it wasn’t a part of our everyday lives. And we weren’t positive it ever would be.  Today, AI tools are everywhere. AI voice agents are on our phones, generative AI summarizes our Google searches, and, according to Reuters, over 400 million people use ChatGPT weekly. We are living in the future.  Despite it…Artificial Intelligence · San FranciscoRead Article

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