US EditionUber, Ola, Rapido To Compensate Passengers For Ride Cancellations Starting May 1, 2025
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Uber, Ola, Rapido To Compensate Passengers For Ride Cancellations Starting May 1, 2025
In a Major step aimed at improving user experience and accountability, ride-hailing platforms such as Uber, Ola, and Rapido will now be required to compensate passengers if their booked rides are cancelled by drivers, starting May 1, 2025. This rule comes as part of the updated Motor Vehicle Aggregator Guidelines 2020, enforced by the Ministry of Road Transport and Highways (MoRTH). The regulation intends to manage the growing frustration among …
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