Psychological, economic, and ethical factors in human feedback for a chatbot-based smoking cessation intervention

Psychological, economic, and ethical factors in human feedback for a chatbot-based smoking cessation intervention

Integrating human support with chatbot-based behavior change interventions raises three challenges: (1) attuning the support to an individual’s state (e.g., motivation) for enhanced engagement, (2) limiting the use of the concerning human resources for enhanced efficiency, and (3) optimizing outcomes on ethical aspects (e.g., fairness). Therefore, we conducted a study in which 679 smokers and vapers had a 20% chance of receiving human feedback b…