NTT Data, AWS Team up for AI-Powered CX Solutions

NTT Data, AWS team up for AI-powered CX solutions

The companies will roll-out industry specific contact centre solutions built on Amazon Connect.

NTT Data, AWS to deliver AI-powered contact centre solutions

NTT Data has signed a Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS) to deliver AI-powered, industry-specific contact centre solutions built on Amazon Connect. As part of the agreement, NTT Data will launch Managed Customer Experience (MCX) for Connect, a modular platform designed to accelerate CX transformation across industries. The platform will deliver solutions tailored to client requirements, ranging from voice and …

NTT DATA, AWS Clinch Deal to Deliver AI-Powered Contact Centre Solutions

Digital business and technology services player NTT DATA has announced a strategic collaboration agreement with Amazon Web Services (AWS) to deliver AI-powered, industry-specific contact centre solutions built on Amazon Connect.Amazon Connect is the cloud-based contact centre platform from AWS.  The collaboration will help accelerate the adoption of AI-powered customer experience (CX) solutions worldwide, NTT DATA said in a statement.  As part o…

NTT DATA, AWS to deliver AI-powered contact centre solutions | CXO Insight Middle East

NTT DATA announced it has signed a Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS) to deliver AI-powered, industry specific contact centre solutions built on Amazon Connect, the cloud-based contact centre platform from AWS. This collaboration will help accelerate the adoption of AI-powered customer experience (CX) solutions worldwide. As part of the agreement, NTT DATA will launch Managed Customer Experience (MCX) for Conn…