US EditionM&S CEO Directly Targeted by Hackers Demanding Ransom Payout
- On April 23, 2025, Marks & Spencer CEO Stuart Machin received a ransom demand email from the hacker group DragonForce using a compromised employee account.
- The cyberattack followed a major breach of M&S’s IT systems, which disrupted operations since Easter and led to customers being warned of stolen data three weeks later.
- Hackers boasted about encrypting all servers, stealing millions of customers’ personal data, and linked the attack to a similar breach at Co-op, while the retailer suspended online orders.
- M&S forecasts a £300 million profit loss due to the attack, and CEO Machin’s total pay package rose 39% to £7.1 million for the year to March 2025, reflecting performance despite disruption.
- The incident implies ongoing operational challenges for M&S with investigations focusing on DragonForce and related groups, while the retailer declines to comment on ransom or breach specifics.
23 Articles
23 Articles
What we know about M&S hack after gang sends boss abusive ransom email
Hackers who breached M&S’s online defences in a cyber attack which has crippled their online sales sent an extortion message to the high street retailer’s CEO, it has emerged.A group of UK and US-based hackers known collectively as Scattered Spider are believed to be behind the breach which saw them stealing customer data.Information taken from M&S’s 9.4 million active customers is believed to have included names, email addresses, postal address…
Terrifying message sent by 'Chinese hackers' to M&S boss is revealed
Alamy “CHINESE hackers” allegedly sent a terrifying message to the boss of Marks & Spencer following a crippling cyber-attack on the British retailer. Fraudsters, believed to be from the hacking group DragonForce, are said to have emailed the company’s chief executive Stuart Machin and seven other key executives. AlamyHigh street retailer Marks & Spencer was hit by a cyber attack over the Easter holiday[/caption] PAM&S boss Stuart Machin, pictur…
Gloating email from M&S hackers to CEO reveals motives behind cyber attack - The Mirror
A email has come to light sent to the boss of Marks & Spencer from a now notorious gang of online hackers called DragonForce, who are also believed to be behind an attack on the Co-op
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