US EditionKohl's ‘temporarily' won't accept Amazon returns at some stores
- Kohl's is testing the suspension of Amazon returns at some stores to gather customer feedback, as confirmed by Jen Johnson, Kohl's Senior Vice President of Corporate Communications.
- This change involves a handful of Kohl's locations, including Eau Claire, Wisconsin.
- Kohl's began accepting Amazon returns in 2017 to increase store traffic but has not met expectations, resulting in sales declines reported for 12 consecutive quarters.
- Amazon confirmed that Kohl's remains a return partner despite the discontinuation at some locations.
31 Articles
31 Articles
Kohl's 'temporarily' stops accepting Amazon returns at some stores, including locations in the Midwest
Some Kohl’s stores are no longer accepting Amazon returns, at least temporarily, the retailer confirmed to NBC Chicago. The decision comes after reports said multiple Kohl’s locations, including stores in Missouri, Wisconsin and Massachusetts no longer accepted the returns. On social media, comments on Reddit threads claimed some Kohl’s stores were seeing hundreds of Amazon returns per day. The retailer has been accepting Amazon and other third …
This Massachusetts Kohl’s stopping Amazon returns at some stores as a test
(NEXSTAR) — Online shopping can seem easy on the surface until you learn the item you ordered isn't quite right and you need to send it back. Unless you're lucky enough to earn a "returnless refund," returning an item purchased online will frequently require figuring out how to ship it and leaving the comfort of your home — the antithesis of online shopping. For those with a Kohl's store near them, returning an Amazon order has been vastly less …
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