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Albert Heijn App and Deliveries Down After “IT Incident” - DutchNews.nl

Summary by Dutch News
Albert Heijn app and deliveries down after “IT incident”

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The website and app of supermarket chain Albert Heijn in the Netherlands and Belgium are unavailable due to an "IT incident." The company has reported this. The logistics systems are also down, meaning the chain can no longer deliver groceries ordered online.

·Brussels, Belgium
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Right

Albert Heijn, Etos, and Gall & Gall have been dealing with an "IT incident" since Sunday, resulting in a number of systems being shut down as a precaution. Consequently, the websites, apps, and customer service of the supermarket, drugstore, and liquor store chain are temporarily unavailable. Additionally, online grocery orders cannot be delivered. The stores, however, remain open.

·Apeldoorn, Netherlands (Kingdom of the)
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Lean Left

An “IT incident” has occurred at the Dutch branch of Ahold Delhaize affecting websites, apps, and the customer service of Albert Heijn, Etos, and…

·Amsterdam, Netherlands (Kingdom of the)
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Lean Right

Albert Heijn, Etos, and Gall & Gall have been experiencing an outage since Sunday afternoon. According to Albert Heijn, this is due to "an IT incident." As a result, websites, apps, and customer service are unavailable. Additionally, groceries ordered online cannot be delivered. "We have immediately taken measures to protect our IT environment. Part of this involves the preventative temporary shutdown of a number of systems," Albert Heijn write…

·Hilversum, Netherlands (Kingdom of the)
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Lean Right

Albert Heijn, Etos and Gall & Gall have been dealing with an “IT incident” since Sunday, as a result of which a number of systems were shut down as a precaution. As a result, the websites, apps and customer service of the supermarket chain, drugstore and liquor store are temporarily unavailable. It is also not possible to deliver groceries ordered online.

·Amsterdam, Netherlands (Kingdom of the)
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bd.nl broke the news on Monday, October 12, 2026.
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