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India rolls back order to preinstall cybersecurity app on smartphones

The telecom ministry withdrew the mandatory preinstallation order after privacy concerns and pushback from makers; the app has over 14 million downloads, with 600,000 new users in one day.

  • On Wednesday, India's telecoms ministry rolled back its order requiring preinstallation of the Sanchar Saathi app on new devices, deciding not to make it mandatory for mobile manufacturers.
  • On Monday, the Ministry of Communications ordered smartphone makers to install Sanchar Saathi within 90 days and push it onto older models, prompting privacy concerns.
  • Facing privacy and corporate pushback, Telecom Minister Jyotiraditya M. Scindia on Tuesday called the app voluntary after privacy advocates warned it could erode user privacy and consent.
  • User registrations spiked amid the preinstall directive and its reversal, with the ministry saying 600,000 new users registered in the last day and the Sanchar Saathi app drawing at least 14 million downloads since its January release.
  • Officials said the app is secure and meant to protect citizens, designed to block and track lost phones and identify fraudulent connections.
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The central government on December 3 removed the pre-installation requirement of the communication companion app for mobile manufacturing companies after massive protests and privacy concerns.

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Daily Sabah broke the news in Türkiye on Tuesday, December 2, 2025.
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