US EditionHow Can Healthcare Organizations Reimagine Their Contact Centers?
Summary by Technology Solutions That Drive Healthcare
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How Can Healthcare Organizations Reimagine Their Contact Centers?
Finding a Solution Suitable for Healthcare There are certain administrative functions, such as scheduling or follow-up checks, that can and should be automated so that health systems redirect contact center agents to other priorities. That requires a solution to be well integrated with key applications such as the electronic health records system (EHR) and customer relationship management tools. To provide a personalized experience for patients,…
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