Neuron7 Appoints Genesys CSO Larry Shurtz to Board of Directors

Neuron7 Appoints Genesys CSO Larry Shurtz to Board of Directors

Former Confluent and Salesforce Executive Joins Experienced Business Leaders Validating Company's AI-Driven Approach to Service Resolution

Genesys named leader in Forrester Wave CCaaS platforms report

Genesys leads Forrester's Wave report for Q2 2025 in CCaaS platforms, excelling in AI, innovation, and strategy for customer experience solutions.

Genesys Named Leader in CCaaS Platform By The Forrester Wave

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced it was recognized as a Leader in The Forrester Wave: Contact-Center-As-A-Service (CCaaS) Platforms, Q2 2025. The Genesys Cloud platform received the highest score in the current offering category and the highest scores possible in the criteria of AI architecture, generative AI (genAI) and large language model (LLM) support, and workforce management. Within the stra…

Genesys named as a leader in Cloud Contact Centre Report by leading analyst firm

Genesys announced it was recognised as a Leader in The Forrester Wave: Contact-Centre-As-A-Service (CCaaS) Platforms, Q2 2025. The Genesys Cloud platform received the highest score in the current offering category…