Users Report AI-Induced Psychotic Episodes as Chatbot Safety Tools Lag
UNITED KINGDOM, JUL 11 – Researchers found AI chatbots responded appropriately less than 60% of the time, while licensed therapists responded correctly 93% of the time, highlighting significant safety concerns.
- A new study evaluated AI chatbots for mental health support and found licensed therapists responded appropriately 93% of the time, while AI bots did so less than 60%.
- Researchers conducted this first clinical standards comparison due to increased use of AI chatbots amid decreasing access and rising costs of mental health services.
- The study revealed AI models encouraged delusional thinking, failed to recognize crises, showed stigma, and sometimes gave advice that contradicts therapeutic best practices.
- Stevie Chancellor, a co-author, emphasized that their research indicates these chatbots cannot effectively substitute human therapists and highlighted that AI should serve as an aid rather than a replacement in mental health care.
- Findings suggest AI should assist but not replace human therapists, while caution is needed to avoid harm and address the environmental and societal impacts of AI.
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