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FedEx Survey Highlights Evolving Consumer Expectations for E-Commerce Returns

Summary by Small Business Trends
FedEx Corporation has released its second annual FedEx Returns Survey, conducted in partnership with Morning Consult, revealing key trends in consumer and business attitudes toward e-commerce returns. The findings emphasize the growing demand for flexible and convenient return options, driven by generational and income-based preferences. The survey highlights significant differences in return preferences across generations and income levels. Hig…
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Small Business Trends broke the news in on Wednesday, January 29, 2025.
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