US EditionCyber attack on M&S leads to click and collect delays
- Marks & Spencer, a UK retailer, experienced a cyber incident over the Easter Bank Holiday weekend affecting its stores and services in April 2025.
- The incident caused technical issues with Click and Collect orders, contactless payments, and voucher use, leading to delays and customer complaints across multiple locations.
- Stores like Liverpool city centre and Metrocentre were hit with long queues, with staff informing customers about alternative payment methods and managing operational changes to protect customers and business.
- CEO Stuart Machin issued apologies and explained the firm was working with experts to resolve 'limited delays' while assuring customers that stores, website, and app remained open and operational.
- The incident caused temporary disruptions but M&S continues to address the problem and stated it will update customers if the situation changes, reflecting the importance of maintaining customer trust.
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IW County Press+2 Reposted by 2 other sources
M&S 'truly sorry' as it pauses online and app orders following cyber attack
Marks and Spencer (M&S) has warned customers they have paused all online and app orders following a cyber attack.
·Isle of Wight, United Kingdom
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Total News Sources107
Leaning Left12Leaning Right4Center42Last UpdatedBias Distribution72% Center
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