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Crucial Lack of Expertise behind Failure of 95% of Enterprise AI Projects – Expert - Tech
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Crucial Lack of Expertise behind Failure of 95% of Enterprise AI Projects – Expert - Tech
A stark reality check awaits contact centre leaders pursuing AI transformation: whilst 95% of enterprise AI initiatives fail to reach production, the underlying cause isn’t technological limitations, it’s the critical shortage of expertise needed to execute successfully. Stuart Dorman, chief innovation officer at Sabio Group, delivered this sobering message to delegates at the UK National Contact Centre Conference earlier this week, challenging …
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