US EditionCost-Effective Customer Support: How Self-Service Reduces Operational Costs
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Cost-Effective Customer Support: How Self-Service Reduces Operational Costs
Today’s customer expects a level of response from companies that most of us find unattainable. Case in point: According to Business Dasher, 46% of customers expect companies to respond within four hours of their support request. What’s more, 12% of customers expect a response within 15 minutes. Unfortunately, many companies are missing the boat, the average support response taking over 12 hours. With customer retention on the line, it’s no wonde…
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