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AI as Your Analyst: Using AI to Get More Accurate Health and Sentiment From a Great Base of Signals

Summary by Customer Success and Product Experience Software | Gainsight
“There aren’t enough hours in the day!” It’s a common phrase that many Customer Success (CS) professionals repeat to themselves as they sift through their to-do list. The customer experience has evolved in the last few years to require more from CS teams in a faster timeline. Add to that the renewed interest in driving new revenue from existing customers–it’s a lot for Customer Success Managers (CSMs) to pay attention to and prioritize. Rather t…
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Customer Success and Product Experience Software | Gainsight broke the news in on Tuesday, April 8, 2025.
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