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$40 Billion Loss For Swedish Firm After Replacing 700 Employees With AI

Summary by Tezzbuzz
Swedish fintech giant Klarna is making a notable U-turn in its strategy by reintroducing human workers after an aggressive push toward AI-driven operations. Known for its “buy now, pay later” services, Klarna began its shift in 2022 by laying off around 700 employees and embracing artificial intelligence, primarily through a partnership with OpenAI. By 2023, the company halted human hiring entirely and relied heavily on AI for tasks such as tran…
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tezzbuzz broke the news in on Tuesday, June 3, 2025.
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