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1X Opens Preorders for NEO, a Humanoid Home Robot, Draws Criticism for Teleoperation

Neo, a $20,000 humanoid robot by 1X Technologies, performs household chores with remote expert supervision and requires users to accept privacy trade-offs, CEO said.

  • On Tuesday, 1X Technologies launched the NEO Home Robot and opened preorders requiring a fully refundable $200 deposit with $20,000 purchase or $499 monthly subscription options.
  • After a decade in development, 1X says NEO combines AI with proprietary Tendon Drive to free families from chores with human-level dexterity.
  • NEO's hardware includes a four-hour battery life, 5ft6 height, 66 lb weight, lifting 154 lb, carrying 55 lb, plus sensors with four mics, three speakers, two cameras, and 22 degrees of freedom in hands.
  • The trade-off for improving NEO is that 1X's Expert Mode lets a US-based 1X employee remotely view homes and control the robot via VR, with owners scheduling sessions and emotive ear rings signaling operator activity, though observers warn of safety and privacy concerns.
  • Testing so far shows limited autonomous performance with frequent teleoperator help; 1X plans US deliveries next year, expands to other markets in 2027, and promises future NEO versions.
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Fast Company broke the news in on Tuesday, October 28, 2025.
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