US EditionZoom and ServiceNow announce Integration for Enhanced Customer Service
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Zoom and ServiceNow announce Integration for Enhanced Customer Service
Zoom Communications Inc. and ServiceNow have announced a plan to integrate Zoom’s customer experience platform (CX) with ServiceNow’s customer relationship management (CRM) and IT Service Management (ITSM). The announcement was made during Knowledge 2025, ServiceNow’s annual customer and partner event. The integration aims to provide a comprehensive, AI-driven solution for customer service and IT support in contact centres. It also aims to comb…
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