Zendesk Announces Acquisition of HyperArc, Ushering in Next-Generation, GenAI-Powered Analytics Platform

Zendesk Announces Acquisition of HyperArc, Ushering in Next-Generation, GenAI-Powered Analytics Platform

Acquisition accelerates Zendesk's analytics capabilities, roadmap, and brings instant innovation to customers

Zendesk enhances resolution platform with generative AI and real-time monitoring

Building on the momentum of the recently launched Zendesk Resolution Platform, an AI-first solution that integrates automation, intelligence, and human context to resolve issues faster, Zendesk is advancing its vision for outcome-focused service with a suite of new capabilities. By embedding generative AI and analytics, Zendesk continues to support the future of customer and employee […] The post Zendesk enhances resolution platform with generat…

Zendesk Announces Acquisition of HyperArc - Directors Club News

Zendesk, a pioneer in Agentic AI-powered customer service, announced it has completed the acquisition of HyperArc, an AI-native analytics platform renowned for its proprietary HyperGraph engine and real-time GenAI-powered insights. The acquisition marks a major step forward in Zendesk’s analytics roadmap, positioning the company at the forefront of AI-driven customer intelligence. Today’s announcement underscores Zendesk’s … Continue reading Zen…

Zendesk Acquires HyperArc to Launch Next-Generation GenAI-Powered Analytics Platform

Zendesk has announced the acquisition of HyperArc, an AI-native analytics platform known for its HyperGraph engine and real-time generative AI capabilities. This strategic move is set to accelerate Zendesk’s vision of delivering a next-generation analytics platform that offers faster, smarter, and more intuitive insights. By integrating HyperArc’s technology into its existing Explore product, Zendesk aims to simplify self-service reporting and e…

Zendesk To Acquire HyperArc

SAN FRANCISCO, July 14, 2025 /PRNewswire/ — Zendesk, a pioneer in Agentic AI-powered customer service, today announced it has completed the acquisition of HyperArc, an AI-native analytics platform renowned for its proprietary HyperGraph engine and real-time GenAI-powered insights. The acquisition marks a major step forward in Zendesk’s analytics roadmap, positioning the company at the forefront of AI-driven customer intelligence. Today’s announc…

Zendesk Acquires HyperArc to Boost AI Analytics Capabilities

Customer service platform Zendesk completed acquisition of AI-native analytics company HyperArc to enhance its data insights offerings.