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Top Directors Club® News News

Capgemini to buy outsourcing firm WNS for $3.3 billion in AI push
Artificial Intelligence · France

Capgemini to buy outsourcing firm WNS for $3.3 billion in AI push

57% Center coverage: 14 sources
See the Story
Lloyds Bank Issues 'Groundbreaking' Announcement with Millions Set to Benefit - Birmingham Live
Innovation · England

Lloyds Bank Issues 'Groundbreaking' Announcement with Millions Set to Benefit - Birmingham Live

100% Center coverage: 1 sources
The bank, which is part of Lloyds Banking Group, is partnering with UnlikelyAI.See the Story
Airship Unveils AI Agents to Speed Brands' Delivery of High-Impact Customer Experiences
Artificial Intelligence · United Kingdom

Airship Unveils AI Agents to Speed Brands' Delivery of High-Impact Customer Experiences

Open the article to view the coverage from SalesTech StarSee the Story

Broadband ISP TalkTalk UK Adopt NiCE's AI-Powered Customer Service Platform

Debt troubled broadband ISP TalkTalk today claims to have taken “another step forward” in its “mission to become the UK’s most recommended Wi-Fi provider” by adopting a new AI-powered customer service automation platform from NiCE (tough ask in the current climate), which is called CXone Mpower. The internet access provider sees the new solution, which aims to help them combine multiple existing operating systems into one unified platform, as be…Internet · United KingdomSee the Story

Sanas Files Suit in US District Court for Theft of Intellectual Property by Krisp Technologies, Inc. - Directors Club News

Sanas, the inventor of the world’s first RealTime Speech Understanding Platform and the leading innovator in the use of artificial intelligence-driven accent translation, announced that it has filed a federal lawsuit against Krisp Technologies, Inc. (“Krisp”). The lawsuit alleges that Krisp, an Armenia-based company that has recently released what it claims is its own software, … Continue reading Sanas Files Suit in US District Court for Theft o…Theft · United StatesRead Article

RingCentral Launches AI Receptionist for Automated Call Handling

Business communications provider introduces generative AI phone agent to transform front-office operations for over 2,000 organizations.Artificial Intelligence · United StatesSee the Story

District Council contact centre shines in Mystery Shopper exercise - Directors Club News

A mystery shopper exercise at South Cambridgeshire District Council’s Customer Contact Centre found 98% of advisors answered enquiries to a high standard. Conducted by an independent team of 16 researchers, the exercise involved 400 calls made at various times of day and across the week – at the Council’s busiest time of year. The calls … Continue reading District Council contact centre shines in Mystery Shopper exercise → The post District Coun…Cambridgeshire · CambridgeshireRead Article

VXI Continues to Expand Egypt Operations with New Contact Centre Seats - Directors Club News

VXI Global Solutions, a leading provider of CX and BPO solutions, announced the addition of several hundred new contact centre seats in its delivery centre in Egypt, marking the latest period of expansion and growth at the site since its inauguration in March 2024. To mark this milestone, Egypt’s Minister of Communications and Information Technology, … Continue reading VXI Continues to Expand Egypt Operations with New Contact Centre Seats → The …Egypt · EgyptRead Article

Salesforce debuts Agentforce 3, adds governance controls

100% Center coverage: 2 sources
The CRM provider emphasized visibility and scalable controls as it announced upgrades to its agentic AI platform.SalesforceSee the Story

Medallia expands with new East Coast headquarters - Directors Club News

Medallia, the global leader in customer and employee experience, announced the opening of a new East Coast headquarters in Tysons Corner, Va., reinforcing its commitment to innovation, talent, and growth. The new offices will serve as a central hub for Medallia’s senior leadership team, create over 100 new jobs, and provide a space to welcome … Continue reading Medallia expands with new East Coast headquarters → The post Medallia expands with ne…Innovation · VirginiaRead Article

NiCE CXone Mpower Builds on Snowflake AI Data Cloud to Unlock Secure, Scalable CX Automation Across the Front, Middle and Back Office

Open the article to view the coverage from MarTech SeriesInnovationSee the Story

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