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Top Directors Club® News News

TTEC Expands Strategic Partnership with Zendesk to Deliver Enhanced AI-Driven Customer Experience Solutions
Poteau · Poteau

TTEC Expands Strategic Partnership with Zendesk to Deliver Enhanced AI-Driven Customer Experience Solutions

87% Center coverage: 8 sources
Partnership provides tailored Zendesk solutions, innovative migration tools, verticalized offerings, and full-stack implementation support for faster client valueSee the Story
Hackers Are Using a Modified Salesforce App to Trick Employees and Extort Companies, Google Says
Google

Hackers Are Using a Modified Salesforce App to Trick Employees and Extort Companies, Google Says

38% Left coverage: 8 sources
Story by Reuters (Reuters) — Hackers are tricking employees at companies in Europe and the Americas into installing a modified version of a Salesforce-related app, allowing the hackers to steal reams of data, gain access to other corporate cloud services and extort those companies, Google said on Wednesday. The hackers – tracked by the Google Threat Intelligence Group as UNC6040 – have “proven particularly effective at tricking employees” into i…See the Story
Forter Recognized as a Leader in Frost & Sullivan Radar Report for Fraud Detection & Prevention, KYU for the Fourth Year
New York City · New York

Forter Recognized as a Leader in Frost & Sullivan Radar Report for Fraud Detection & Prevention, KYU for the Fourth Year

100% Center coverage: 4 sources
NEW YORK, June 2, 2025 /PRNewswire/ -- Forter, the Trust Platform for digital commerce, has been recognized as a leader in the Frost & Sullivan Radar Report for Fraud Detection and Prevention, Know Your User (KYU) for the fourth year,…See the Story

Microsoft Seals Deal with Barclays to Launch 365 Copilot to 100,000 ...

100% Right coverage: 1 sources
Barclays is set to roll out Microsoft 365 Copilot to 100,000 employees worldwide, in one of the largest known deployments of generative AI tools in the banking sector to date. The announcement was made at London Tech Week by Microsoft’s UK chief, Darren Hardman, who signalled a major step in embedding the technology into day-to-day operations in one of the UK’s biggest banks. The roll-out follows a pivot involving 15,000 staff, and forms part of…Microsoft · LondonSee the Story

BT Group Scales Verint AI Bots 10X to 4,500 Agents Following Major Revenue and CX Gains

BT Group expands Verint's AI bot deployment from 450 to 4,500 agents after achieving significant revenue growth and CX improvements. Learn full impact metrics.London, England · LondonSee the Story

Gartner Predicts 50% of Organizations Will Abandon Plans to Reduce Customer Service Workforce Due to AI - Directors Club News

Human Agents Reemerge as Essential Components in Customer Service Strategies Amid AI Integration Challenges. By 2027, 50% of organizations that expected to significantly reduce their customer service workforce will abandon these plans, according to Gartner, Inc. This shift comes as many companies struggle to achieve their “agent-less” staffing goals, highlighting the complexities and challenges of … Continue reading Gartner Predicts 50% of Organ…Artificial IntelligenceRead Article

Calabrio Launches Next-Generation Performance Management Solution at UK Customer Connect 2025 - Directors Club News

Calabrio, the workforce performance company, unveiled its next-generation Performance Management solution at the annual UK Customer Connect event in Manchester. This highly anticipated launch marks a pivotal moment in workforce optimisation, empowering contact centres to elevate agent performance and customer satisfaction through intelligent, data-driven insights. Bringing together Calabrio customers, partners and thought leaders from across … C…Manchester, England · ManchesterRead Article

Debenhams Group taps Peak AI technology as retailer aims to bring more precision to pricing and promotions – RetailWit

Open the article to view the coverage from RetailWitArtificial Intelligence · ManchesterSee the Story

Amdocs Finds 80% of Business Leaders Believe They’re Meeting Customer Expectations—Only 24% of Consumers Agree

Amdocs (NASDAQ: DOX), a leading provider of software and services to communications and media companies, today announced new research from Amdocs Studios, an Amdocs digital services offering, on customer experience (CX), which found that while 92% of business leaders cite CX as a top strategic focus and 88% link it directly to revenue growth, their actions tell a different story; only 28% believe CX is “extremely important” to invest in. The CX2…Research · DenmarkSee the Story

CallMiner Collaborates with Microsoft to Enhance Advanced Conversation Analytics Capabilities

Open the article to view the coverage from SalesTech StarMicrosoft · United StatesSee the Story

Route 101 Awarded Contract By The Department for Work And Pensions To Transform UK Citizen Services - Directors Club News

Route 101 a leading cloud systems integrator, announced in collaboration with NiCE, a major contract win with the Department for Work and Pensions (DWP) of the UK government. This contract will see Route 101 and NiCE collaborate to enable the transformation of citizen experiences with the delivery of a UK-sovereign Citizen Experience Platform (CXP), powered … Continue reading Route 101 Awarded Contract By The Department for Work And Pensions To …Environment · United KingdomSee the Story

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