When Companies Pretend To Listen

When Companies Pretend To Listen

“Employee voice”—the freedom to share ideas and raise concerns without fear of backlash—is essential to making workplaces safer and fairer. But even when managers say they’re listening, real change often doesn’t follow. A recent study by HEC Paris describes how employers sometimes give the impression of addressing worker concerns, only to dodge real action. This strategy, called “voice veneer,” involves appearing to value employee input while qu…