Westpac Unveils AI Fraud Detection Tool for Frontline Customer Protection

Westpac unveils AI fraud detection tool for frontline customer protection

Westpac has launched a new AI-powered call assistant designed to help frontline staff detect scams in real-time during customer calls. The development of this AI tool is part of Westpac’s broader strategy to strengthen its scam prevention capabilities and offer immediate, more consistent support to customers at risk. As financial fraud continues to evolve in sophistication, the bank is placing greater emphasis on proactive solutions to intervene…

Westpac Pilots AI Assistant to Assist Staff with Scammed Customers | Fintech InShorts: Latest fintech news, analysis by experts

Revolutionizing Customer Support with Innovative AI Technology Highlights: Westpac launches a pilot program for an AI assistant to enhance staff support. The AI is designed to help staff manage interactions with customers who have fallen victim to scams. This initiative aims to improve customer service and streamline responses to scam cases. Westpac has introduced an AI assistant pilot program aimed at equipping employees with better tools to s…