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Cloudflare Broke Much of the Internet with a Corrupted Bot Management File

The outage was triggered by an oversized configuration file intended to block threats, causing software failure without any signs of a cyberattack, Cloudflare confirmed.

  • On November 18, Cloudflare experienced a service outage that took many sites offline, including X and ChatGPT, triggered by an automatically generated Bot Management configuration file; CEO Matthew Prince later corrected the initial DDoS attack suspicion.
  • A change to the query that generates the feature file duplicated entries and enlarged it, while a database permissions change caused issues with the file used by the Bot Management system, which refreshes every five minutes.
  • Cloudflare's network started failing about 15 minutes after the update, with many services going offline around 11:20 UTC and full resolution by 14:30 UTC.
  • Cloudflare co-founder and CEO Matthew Prince apologised and said a detailed explanation will soon appear on blog.cloudflare.com while planning preventive measures to stop similar outages.
  • Cloudflare said there was no evidence of an attack, and investigators found the outage stemmed from the preventative bot-management feature, highlighting global internet infrastructure's fragility.
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Lean Left

The company explained, through an official statement, what caused the fall of its service worldwide on November 18 and acknowledged that it was its “worst interruption since 2019“

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Lean Left

The blackout that hit the Internet on November 18 depends on a Cloudflare error. An event that drives organizations to have a plan B and...

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catsuka.com broke the news in on Tuesday, November 18, 2025.
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