Cloudflare Broke Much of the Internet with a Corrupted Bot Management File
The outage was triggered by an oversized configuration file intended to block threats, causing software failure without any signs of a cyberattack, Cloudflare confirmed.
- On November 18, Cloudflare experienced a service outage that took many sites offline, including X and ChatGPT, triggered by an automatically generated Bot Management configuration file; CEO Matthew Prince later corrected the initial DDoS attack suspicion.
- A change to the query that generates the feature file duplicated entries and enlarged it, while a database permissions change caused issues with the file used by the Bot Management system, which refreshes every five minutes.
- Cloudflare's network started failing about 15 minutes after the update, with many services going offline around 11:20 UTC and full resolution by 14:30 UTC.
- Cloudflare co-founder and CEO Matthew Prince apologised and said a detailed explanation will soon appear on blog.cloudflare.com while planning preventive measures to stop similar outages.
- Cloudflare said there was no evidence of an attack, and investigators found the outage stemmed from the preventative bot-management feature, highlighting global internet infrastructure's fragility.
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The company explained, through an official statement, what caused the fall of its service worldwide on November 18 and acknowledged that it was its “worst interruption since 2019“
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