Vodafone invests 140 million in AI customer support

n-tv.de

Lean Right

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With the help of Microsoft's artificial intelligence, Vodafone's chatbot “TOBI” will process customer concerns even more extensively. At the same time, AI should compensate for extensive savings in employees in Germany.

Salzburger Nachrichten

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Vodafone is investing around 140 million euros this year in artificial intelligence (AI) systems from Microsoft and OpenAI to improve the response to customer inquiries. By using advanced AI, the “ToBi” chatbot reacts faster than before and solves customer concerns more effectively, the company in Düsseldorf announced.

inFranken.de

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AI chatbots have been used by telephone providers for years to answer customer inquiries. Vodafone is now spending a lot of money to improve its chatbot with new AI.