US EditionThousands to get payouts over forced meter fitting
- Ofgem ordered eight energy suppliers to pay over £74 million in compensation and debt write-offs in 2023 for forcibly installing prepayment meters without consent.
- The practice followed widespread energy bill increases, leading suppliers to switch vulnerable customers to prepayment meters by entering homes or remotely switching smart meters.
- Ofgem’s review covered tens of thousands of cases between January 2022 and January 2023, finding suppliers fell short of required standards and exploited loopholes causing customer distress.
- Tim Jarvis, Ofgem’s director general, stated that their main focus has been to address the issues faced by those who were mistreated and to prevent similar misconduct from happening again.
- The compensation aims to rebuild trust with payments up to £1,000 per customer and stricter installation rules, while enforcement continues against other firms like British Gas and Ovo.
45 Articles
45 Articles
Thousands to get payout over forced prepayment energy meters - who can claim
Thousands of energy customers who had prepayment energy meters forced fitted will get compensation or have their debts written off, Ofgem has said.The regulator said eight companies will give payouts and support after a review into consumers struggling with energy bills who were forced to have pay-as-you-go meters installed.Scottish Power, EDF, E.ON, Utility Warehouse, Good Energy, TruEnergy, Octopus and Ecotricity have all agreed to the scheme.…
Thousands to Receive Compensation Over Force-Fitting of Prepaid Energy Meters
Thousands of energy customers who had prepayment energy meters (PPMs) force-fitted are to receive compensation or have their debts written off, Ofgem has said. The regulator announced that eight companies will hand out compensation and support after a review into consumers struggling with energy bills who were forced to have pay-as-you-go meters installed. Scottish Power, EDF, E.ON, Utility Warehouse, Good Energy, TruEnergy, and Ecotricity have …
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