The “decency quotient” and Mastercard’s outgoing chief people officer

People Matters - Interstitial Site — People Matters

Global payments and technology company Mastercard has appointed Susan Muigai as its new chief people officer, effective April 7.  She succeeded Michael Fraccaro who stepped down after serving in this role for nine years. He will serve as an advisor until he leaves Mastercard at the end of the year. Michael originally joined Mastercard in 2012 as Executive Vice President for the company’s Global Products and Solutions business. Earlier in his car…

The “decency quotient” and Mastercard’s outgoing chief people officer

Featured in today's newsletter:The “decency quotient” and how to assess job candidates for it. The impact of the tariff shock on hiring and people strategy.When background music hurts a workplace.AI and Work RadarShopify CEO Tobias Lütke wrote in an internal memo to employees that “before asking for more headcount and resources, teams must demonstrate why they cannot get what they want done using AI.” The memo also said that using AI well is a “…