US EditionThe CX Dilemma: Redefining CX in the Age of AI
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For years, the customer experience (CX) has been based on surveys, valuations and after-sales metrics. But in a hyperconnected and real-time world, that model has become obsolete. Today, artificial intelligence (IA) is rewriting the rules of feedback, transforming how companies listen, interpret and respond to their customers. The new paradigm... The entry The future of feedback: how the AI is rewriting the rules of the CX appears first in SME N…
The CX Dilemma: Redefining CX in the Age of AI
By Gaurav Anand, Vice President and Head – Customer Interaction Suite, Tata Communications We live in a world shaped by smart technologies and seamless connectivity, making customer experience (CX) a […] The post The CX Dilemma: Redefining CX in the Age of AI appeared first on Express Computer.
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