Seamless by Design: Why Unified Hotel Tech Is No Longer Optional | By Adam Mogelonsky and Ryan King

Seamless by Design: Why Unified Hotel Tech is No Longer Optional | By Adam Mogelonsky and Ryan King

As hotels evolve beyond stitched together systems and fragmented data, Shiji is betting big on unified architecture that blends flexibility with scale. Speaking at HITEC 2025 in Indianapolis, Ryan King, Senior Vice President for the Americas at Shiji Group, joined me for a conversation that touched on the heart of this transformation and why hoteliers can no longer afford to ignore it.

Shiji Upgrades Reviewpro Reputation's AI Responses

HOLLYWOOD, Florida—Shiji announced a significant upgrade to Reviewpro Reputation’s AI Responses feature. With one click, hoteliers can generate context-aware response drafts aligned with tone preferences, property insights, and guest feedback so they can redirect staff time toward guest service. Just one month into a trial, HM Hotels used AI responses to respond to over 82 percent of 661 reviews received, with a response time for negative and ne…