Shein Hit with Complaint From EU Consumer Group over 'Dark Patterns'
- Pan-European consumer group BEUC has filed a formal complaint against Shein with the European Commission, accusing the retailer of using manipulative design tactics known as 'dark patterns' to push consumers into buying more on its app and website.
- The complaint was filed with 25 consumer organizations across 21 EU countries and urges an investigation into Shein and other fashion retailers.
- Shein stated that it is 'already working constructively with national consumer authorities and the EU Commission' to comply with EU law but noted that BEUC declined a meeting request.
- Agustín Reyna, BEUC’s Director General, said, 'For fast fashion, the business model demands volume and mass consumption. These dark patterns are engineered to trigger precisely that.
72 Articles
72 Articles
Chinese e-commerce giant Shein is facing a new problem in the European Union. The European Consumer Organisation (BEUC) has filed a complaint with the European Commission (EC) against the company, alleging it uses "dark practices" designed to get people to shop more on the fast fashion retailer's app and website.
After the anger of the French traders at the beginning of the week, about 20 consumer associations filed a complaint on Thursday 5 June with the European Commission against the shortcomings of the Chinese clothing company.
Consumer group accuses Shein of manipulating shoppers with 'dark patterns'
A consumer organization filed a complaint with the European Commission on Thursday against online fast-fashion retailer Shein over its use of "dark patterns," which are tactics designed to make people buy more on its app and website.
'Dark Patterns': Shein taken to court by consumers org for tactics for bumping sales
Pop-ups telling customers they risk losing promotions if they leave the app, countdown timers that create time pressure to finish a purchase, and infinite scroll on its app are some methods Shein uses that could be considered "aggressive commercial practices"
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