US EditionSernac Officiated to Company Orizon Seafood After Demand of Consumer Who Denounced Finding of Tooth Piece in Jar of Horse Mackerel
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An unusual and controversial complaint has arisen in Quintero, Valparaíso Region, where Claudio Ferrada claims to have found a "tooth-like object" inside a can of horse mackerel brand San José. The situation escalated when, after reporting the finding to the company Orizon Seafood, in charge of the production, Ferrada rejected the request to hand over the alleged tooth piece because of mistrust and called the offer of a giftcard of $5,000 as com…
With the aim of collecting a series of background information after receiving a complaint from a consumer who reported having found a tooth piece in a Jurel jar of the San José brand, the Sernac gave the company Orizon Seafood. Through this trade, the audit body requested the company that produces this product to inform it, within 10 days, of the background available in this case: The protocols or procedures for quality control that it uses. The…
· Through this action, the Service seeks to collect all the records to evaluate possible actions to defend the affected consumer. · In addition, SERNAC is in coordination with the Metropolitan Health Seremi, an authority charged with analyzing and punishing any non-compliance with health regulations. Santiago, June 5, 2025. (Sernac) – With the aim of collecting a series of background records after receiving a complaint from a consumer who indica…
Through this action, the Service seeks to gather all background information to evaluate possible actions to defend the affected consumer. Additionally, SERNAC is in coordination with the Metropolitan Health Seremi, an authority charged with analyzing and punishing any non-compliance with health regulations. With the aim of collecting a series of background information after receiving a complaint from a consumer that indicates having found a toot…
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