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SAP Adds Preconfigured AI Agents to Its CX AI Toolkit

Summary by CX Today
SAP has added preconfigured AI agents to its CX AI Toolkit.  With the AI, SAP hopes to drive practical improvements that tackle day-to-day pain points – from making sense of scattered customer data to simplifying repetitive tasks. The preconfigured agents include case classification, knowledge creation, and Q&A agents.  Alongside the AI agents, the enterprise tech giant has added other solutions to its toolkit to drive efficiencies across the SA…
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SAP Adds Preconfigured AI Agents to Its CX AI Toolkit

SAP has added preconfigured AI agents to its CX AI Toolkit.  With the AI, SAP hopes to drive practical improvements that tackle day-to-day pain points – from making sense of scattered customer data to simplifying repetitive tasks. The preconfigured agents include case classification, knowledge creation, and Q&A agents.  Alongside the AI agents, the enterprise tech giant has added other solutions to its toolkit to drive efficiencies across the SA…

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CX Today broke the news in on Monday, February 24, 2025.
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