Salesforce Says AI Has Reduced Hiring of Engineers and Customer Service Workers

Salesforce Reduces Hiring in Customer Service, Engineering Due to AI

Salesforce has announced that its use of AI tools internally has allowed the company to hire fewer workers in customer service and software engineering, once key areas of employee growth for the software giant.

Salesforce Says AI Has Reduced Hiring of Engineers and Customer Service Workers

Salesforce has reportedly saved 50 million US dollars in personnel costs by AI. However, in another place, AI even leads to more hirings.read more on t3n.de

Salesforce has cut hiring thanks to AI tools, CFO Robin Washington said during a conference call with analysts this week.

About 500 customer service providers would be assigned to different functions within the company this year, saving US$ 50 million, says the company's director Salesforce stated that the use of artificial intelligence tools internally enabled the company to hire less employees — more than one example of a company that is changing its procurement plans due to emerging technology. “We reduce some of our contractual needs”, said Financial and Operat…

Salesforce: AI Is Reducing Engineer And Customer Service Hires

According to Salesforce, the use of AI internally has allowed it to hire fewer engineering and customer service roles.