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EXCLUSIVE: Most US Workers Say They Have Unpredictable, Inflexible Schedules, New Survey Finds

In March 2025, Logile collaborated with Pollfish to conduct a survey involving 500 retail employees across the United States, focusing on challenges related to unpredictable scheduling and staffing.
The survey follows widespread reports that unpredictable schedules and inconsistent hours cause stress, income instability, and drive workers to quit.
Results show 80% of associates face stress from unpredictable schedules, 77% link poor scheduling to sales loss, and 31% consider quitting due to these issues.
Only 23% of employees experience highly consistent scheduling, while 51% frequently face understaffing during peak periods, and 74% are receptive to using automated scheduling tools that adjust based on customer traffic.
These findings imply that improving schedule accuracy through advanced labor optimization could enhance worker retention and reduce revenue loss in retail stores.

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