Researchers call for increased transparency in rideshare platform operations

Researchers call for increased transparency in rideshare platform operations

Ken, a rideshare driver, found his livelihood abruptly halted when he received a notification from Uber stating, “Your driver account has been deactivated, and this decision is final.” Despite following recommended procedures and completing an improvement course, Ken was unable to regain access to his account. His story is not unique among drivers attending the Colorado Independent Drivers United (CIDU) deactivation clinic. Samantha Dalal of the…